[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"navigation":3,"\u002Fintegrations\u002Fslack":4,"mdc--j9vik9-key":19,"mdc-b43or8-key":40,"mdc--yqttg0-key":66,"mdc--mg2f2-key":75,"mdc--1kejlu-key":92,"mdc-xjzivr-key":101,"mdc-24s4fz-key":110},[],{"id":5,"title":6,"body":7,"description":8,"extension":9,"meta":10,"navigation":11,"path":12,"schemaOrg":7,"seo":13,"sitemap":16,"stem":17,"__hash__":18},"custom\u002Fcustom\u002Fintegrations\u002Fslack.yml","Manage WhatsApp Conversations Directly in Slack | WhatsBox",null,"Connect WhatsBox to Slack to receive WhatsApp chats in dedicated threads, reply in real time, collaborate with private notes, and enforce the 24-hour customer care window.","yml",{},true,"\u002Fcustom\u002Fintegrations\u002Fslack",{"title":14,"description":15},"WhatsApp Slack Integration - Reply to WhatsApp from Slack | WhatsBox","Official WhatsApp Business API bridge for Slack. Manage incoming chats in threads, send 2-way replies, keep internal notes private, and stay compliant with WhatsApp's 24-hour window.",{"loc":12},"custom\u002Fintegrations\u002Fslack","4-Yy3dGNi9M73LOePCS-6-BEpRJspzrEjd8vJuW4fps",{"data":20,"body":21},{},{"type":22,"children":23},"root",[24],{"type":25,"tag":26,"props":27,"children":28},"element","p",{},[29,32,38],{"type":30,"value":31},"text","According to Meta’s WhatsApp Business API policies, businesses can exchange free-form session messages with customers for 24 hours after the customer’s latest incoming message. Within this window, your team can chat freely from Slack threads. If the 24-hour window expires, WhatsBox automatically halts plain text replies and posts an alert card in the thread with an interactive button: ",{"type":25,"tag":33,"props":34,"children":35},"strong",{},[36],{"type":30,"value":37},"\"Open in WhatsBox to Send Template Message\"",{"type":30,"value":39},". Clicking this button takes you directly to the conversation in WhatsBox where you can select and dispatch an approved Meta template to re-engage the customer.",{"data":41,"body":42},{},{"type":22,"children":43},[44],{"type":25,"tag":26,"props":45,"children":46},{},[47,49,56,58,64],{"type":30,"value":48},"If you want to discuss a customer inquiry with a colleague without sending the message to WhatsApp, simply start your Slack message with ",{"type":25,"tag":50,"props":51,"children":53},"code",{"className":52},[],[54],{"type":30,"value":55},"note:",{"type":30,"value":57}," (e.g. ",{"type":25,"tag":50,"props":59,"children":61},{"className":60},[],[62],{"type":30,"value":63},"note: checking inventory with warehouse",{"type":30,"value":65},"). WhatsBox detects this prefix, leaves the message inside Slack, tags it with a 🔒 lock emoji reaction, and does not dispatch it to the WhatsApp customer.",{"data":67,"body":68},{},{"type":22,"children":69},[70],{"type":25,"tag":26,"props":71,"children":72},{},[73],{"type":30,"value":74},"Yes! Any team member in your Slack channel can post a reply in the customer’s thread. WhatsBox will dispatch their message to WhatsApp and attribute the delivery status directly to the message.",{"data":76,"body":77},{},{"type":22,"children":78},[79],{"type":25,"tag":26,"props":80,"children":81},{},[82,84,90],{"type":30,"value":83},"Yes. If you select a private channel during Slack OAuth, simply invite the bot to that channel by typing ",{"type":25,"tag":50,"props":85,"children":87},{"className":86},[],[88],{"type":30,"value":89},"\u002Finvite @WhatsBox",{"type":30,"value":91},". The bot will then be able to post conversations and listen for replies.",{"data":93,"body":94},{},{"type":22,"children":95},[96],{"type":25,"tag":26,"props":97,"children":98},{},[99],{"type":30,"value":100},"Yes. Team members can attach images, PDFs, documents, audio, or video files to their Slack thread replies. WhatsBox securely uploads the attachment and delivers it natively to the customer on WhatsApp.",{"data":102,"body":103},{},{"type":22,"children":104},[105],{"type":25,"tag":26,"props":106,"children":107},{},[108],{"type":30,"value":109},"WhatsBox updates emoji reactions on your Slack replies in real time: ⏳ (⏳) means the message is dispatching, ✅ (✅) means sent and delivered to WhatsApp, 👀 (👀) means the recipient has read the message, and ❌ (❌) means delivery failed (with error details posted in the thread).",{"data":111,"body":112},{},{"type":22,"children":113},[114],{"type":25,"tag":26,"props":115,"children":116},{},[117],{"type":30,"value":118},"Yes! The Slack Integration is completely included during the WhatsBox BETA phase with zero additional platform fees."]