Rich Messaging
WhatsBox provides a rich messaging experience that allows your team to communicate with customers using text, voice notes, media files, and interactive components.
Message Composition & Formatting
The compose input bar at the bottom of any active chat supports full WhatsApp markdown formatting:
| Formatting | Syntax | Example | Result |
|---|---|---|---|
| Bold | *text* | *Hello!* | Hello! |
| Italics | _text_ | _Thank you_ | Thank you |
~text~ | ~Old Price~ | ||
Monospace | ```text``` | ```ORDER123``` | ORDER123 |
You can also use the built-in Emoji Picker by clicking the smiley 🙂 icon next to the input area.
In-Browser Voice Audio Recording
WhatsBox includes an integrated voice audio recorder with a live waveform visualizer:
- Click the Microphone icon in the composer bar.
- The recording panel activates, showing a real-time Live Audio Waveform as you speak.
- Use the controls:
- Pause / Resume: Temporarily pause while speaking.
- Play Preview: Listen back to your voice message before sending.
- Cancel (
✕): Discard the recording without sending. - Send: Deliver the voice message directly as a native WhatsApp audio note.
Sending Attachments & Media
Click the Attachment Paperclip icon to open the attachment menu:
Images
Send JPEG and PNG photos. Preview and add a caption before sending.
Videos
Upload and send MP4 video clips with custom captions.
Documents
Send PDFs, Word documents, spreadsheets, invoices, and product catalogs.
Audio Files
Upload pre-recorded audio tracks or podcasts.
Message Delivery Status Indicators
WhatsBox displays real-time delivery status ticks next to every outbound message:
| Status Tick | Visual | Meaning |
|---|---|---|
| Sending | Clock / Spinner | Message is queued and being sent via the Meta Cloud API. |
| Sent | Single Gray Checkmark | Successfully accepted by Meta servers. |
| Delivered | Double Gray Checkmark | Delivered to the customer's phone. |
| Read | Double Green Checkmark | The customer has opened and viewed the message. |
| Failed | Red Alert Icon | Message failed to deliver (e.g. invalid number or policy block). Click to view the error detail. |
Interactive Messages & Carousel Cards
WhatsBox renders all official WhatsApp interactive message formats natively:
- Quick Reply Buttons: Interactive buttons that customers can tap for instant answers.
- Call-to-Action (CTA) Buttons: Direct links that open your website URL or initiate a phone call.
- Carousel Cards: Scrollable horizontal card sets displaying product images, headlines, and call-to-action buttons.
- Bot Reasoning & Tool Calls: If an AI bot responded to the message, an expandable AI Info drawer shows the model used, token count, and any function/tool executions performed.